Chase Bank

Richard Wu

I was cashing a check and arriving at 4:45pm right before they were ready to close. I usually feel safer to cash in person since it is a fairly large sum. The eastern Indian staff approached me and instructed me to use the ATM, which I did and it was done in less than a minute without continuing waiting. She also out of professional courtesy asked me anything else she could do for me. She knew one of my mailed checks was washed and she immediately suggested me reopen a new one and close the old one just in case. I was quite surprised because where I reported the washed check, the brach banker did not say anything about this and he was quite slow and relaxed in handling anything. In fact, I was not sure he knew how to do this. The branch is good. It is small, but people are nice and professional enough. My 2-time experiences are both good. Keep up the good work!

Ronald Roberts

I went there to request a cashiers check for an auto purchase. Elizabeth was the teller who assisted me. Her demeanor and professionalism exhibited standout qualities. She revealed to me that we shared similar experiences in what I was doing and our shared life experiences, though we’re a couple of generations apart. She was engaging and, while I waited for approval, she used her bilingual skills to assist another gentleman, though he wasn’t a Chase account holder. Overall, if I resided near this area I’d carry out my face to face transactions with her and the other staff here. I haven’t had an interaction as enjoyable as I had with Elizabeth. I never leave reviews, but this experience compelled me to do so in this case. Thank you Elizabeth and JP Morgan Chase in Cerritos. Cordially, Ronald Roberts

Alex Menez

This has been my bank since many years. There are many close to my neighborhood but I chose this branch because the staff is great. CLAUDIA has been the manager since "forever" and I believe it's because of her that the staff are exceptionally great. Today, 04.09.2025 I was served by Justin (I always look at the name tag or ask). I had issues with my credit card which I had closed in 2023. I was surprised that I was being charged, the purchase (subscription) is correct, though. JUSTIN patiently and expertly looked into my record and solved the "mystery." I felt relieved. He gave me suggestion or option about what to do. I told you so ... staff here are great. They are friendly, competent, patient, happy to help.